Ordering

Terms and Conditions:

Gardens Plus No-Risk Guarantee

Order with complete confidence and worry-free. We guarantee to provide you with strong healthy, vigorous, plant material – true to name and in good growing condition.  We are gardeners too and only sell plants we would purchase ourselves.   
We can not be responsible for plants not being cared for properly after planting, extreme weather, plants planted in wrong lighting conditions or zones.   Planting in the heat, not watering in heatwaves and no storing in a cooler location prior to planting will harm them. 
We look forward to being part of your gardening success and we want you, our customer, to be completely satisfied.  Check out some of our last season’s comments and reviews on Google.

Hosta virus HVX
We only purchase plants from those growers that test Hosta for HVX and strive for 100% infection-free Hosta.  If we suspect any plants we test on-site.  No issues to date. 

Substitutions

If any plant you have you ordered is not available or doesn’t meet our quality standards, we will not substitute.  We will amend your order and send you a new copy.  *if you have done an order online while the cart was available.   Pre orders are filled by order dates – not pick-up dates.  At times specially this season and last we do expect a few of our new additions maybe shorted due to the supply chain issues.  Our inventory is kept in check but in some cases the growers we are purchasing from short us.  It doesn’t happen very often.    

Gift Certificates
If you have a certificate please feel free to place your order or bring it along to shop with when we are open. 
Want to purchase one we are just an email away.  

Setting up an account for the first time;
Go to SHOP – then MY ACCOUNT and pick register.  Just fill in your email address and any password you choose.   May as well fill in your billing address at the same time. 
If you already have an account and can not recall your password – input you email address and as for a password reset. The website does all this for you.

Payments:
At this time the only option for 2022 and going forward is paying at time of pickup or when you come shopping.  We encourage cash and debit please – this will keep our prices low. 
We do not have all perennials on the website potted at all times.  So, if you are local or planning a visit you can also pre-order to make certain your wish list is ready and available using the check-out feature.  
 *keep current on Q & A Page for changes with possible Covid-19 if 0-contact only option then prepayment required prior to picking up.

Plant Availability:  If part of your order isn’t ready we will hold your order until all can be ready together and advise you.   Note:  We do not start shipping Coneflowers and Hosta depending on the spring climate until mid-late May (depending on the spring).  They need the soil to be warm at your end and nights free of frost.  When setting up your pickup date we will note the information you include in your order comments. 

Our order Cancellation Policy:
Gardens Plus is dedicated to providing exemplary plants and customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order prior to your pickup date, please contact us as soon as possible.
Back Orders: We are unable to do backorders.  Feel free to send us an email to inquire if we have a date to restock.  Often this would be following season.

Shipping/Handling

We ship using Canada Post with Express Post. 

When do you ship? We ship orders on Mondays/Tuesdays so that you will have your package by the weekend at the latest.  We have found that waiting to ship in later spring has had the best results.  We are zone 5b so this is usually early-mid May most seasons. So orders have to be received by early May at the latest.  At that point the only option will be to order to pickup or plan a visit to pick from pre-potted stock during nursery hours. 

We choose your shipping date for you based on your ordered plant selection (when they are ready), your zone (safe for planting), date you ordered and if any information you have shared in comments requesting a later week than we have scheduled.  

2021 shipping schedule; 
Orders placed Jan to March would secure one of these weeks below. *unless you have asked for a later shipping date in comments. 
Zone 6 and higher (Niagara area) week of May 3rd
Postal codes that start with M week of May 10th
Postal codes that start with K and L week of May 17th
*All orders that contain any Coneflowers we ship all these orders week of May 24th and 31s as well as orders placed April/early May once the previous dates filled.  June 7th – last shipping week for 2021.  

Privacy Policy

All information we receive from our customers will stay private and confidential.  Your credit card information is not part of our site it is with PayPal.   We never share email or any other info provided.  That’s a promise!