Q & A

Some more common questions

Early ordering
There’s never a rush to place your order, BUT ordering early is a win-win in so many ways. Our website is updated with plants,  inventory numbers and pricing by Jan. 1st for the season with gardeners welcome to place they’re orders well before spring. 

To find out about any special offers, sign up for our newsletter, and follow us on Facebook and Instagram.

Order and Enter to Win
For each $100 spent before Feb. 2nd,  our customers automatically entered into two different draws.

2021 prizes are:
1)  $50.00 off this year’s order OR $50 in plants added to an existing order ,or a gift certificate
2)  Pollinator 3 Combo value $26.00

Payment delay
We always accept Interac payment via your online bank account (Use the same email address your order came from dawn@….), and can place a hold on your payment to be processed on March 1, 2021. This way your order is confirmed in our shipping schedule for the season, and you will be included in any bonus draws. Please note, payment holds are not available for PayPal. Promotional offers and draws only apply to original order.   

Pay at Pick-up
We have always offered a “pay at pickup option” if you would rather make payment at our location. Select your choice of payment when checking out and completing your order.  *Please note if Covid 19 still an issue and we feel the need to offer 0-contact pickup this means orders have to be paid prior to picking up.  *Interac is the option unless paid when placed via Paypal.

Limited Selections & Special Pricing
Some selections are limited! For some stock, special pricing can start in Jan. with adjustments in Feb. and March. This is best avoided by ordering early.

What to expect when I order
You will receive an emailed copy of your order as soon as your order is confirmed/placed.  Then within a day or so you will receive a personal email to set up shipping/pickup with tentative dates and instructions.  

Do you guarantee your plants?
We only ship plants (not plugs) that are fresh and healthy. We take care in packaging every plant to withstand any issues while in transit, but cannot control what happens once they are re-planted. Choosing for your zone, property lighting and care when the plants arrive are your responsibility. Please plant in the cooler part of the day, and water well once planted, holding off any watering again for a few days to a week. Letting plants settle in is perfectly fine. Typically, plants lacking water will grow roots to find the moisture they’re looking for. 

If you have any concerns please contact us before their health becomes an issue.  We are here to help, we care about the plants and your gardens!  We love what we do and are always an email away!

How do I start to shop and set up an account?
To register, All you need to set up your account is your current email and choice of password. To register, click on SHOP,  then select MY ACCOUNT. To have the website remember your password each time you log in, select “remember me” after entering your password. Once your order is placed,the website will prompt for your shipping information. 

I have all my plants selected and having issues checking out?
The most common issues are: 

·   You may just need to set up an account (just your email address and you set a password- see above), input your address for shipping and if the same as billing uncheck the box and terms and conditions box has to be checked to finish. 

·  Did you forget your password?  Go to MY ACCOUNT and click lost my password. The website will provide a new one. It is safe to click the ‘remember me’.  It makes it easier for next time and saves you from having to log in. It helps with using the wish list feature.

If I pay by Pay Pal what currency does it charge me?
All our prices and charges are in Canadian dollars.

Shipping/Handling

Update due to Covid-19
More info to follow for 2021

How do you ship?
We ship using Express Post.   The Shipping/Handling fee that we charge covers shipping cost (+ fuel surcharge they charge us), box cost, time to pack and extra labor to pack.   We have found this option to be the most economical option since 1999 and it provides excellent tracking.

When do you ship?
We ship most orders on Mondays & Tuesdays so that you will have your package by the weekend at the latest.  An exception is BC/AB/NF/PEI we ship these provinces usually on Wednesdays and they arrive the following Monday/Tuesday.  

We have found that waiting to ship in late spring has had the best results.  We are zone 5b so this is usually early-May most seasons. We usually continue to ship until late June/early July and then late August to early September for most Canadian zones weather permitting. 

We ship orders out on a first come, first serve basis, but also take into consideration what zone you live in, plant selection, and any dates you indicate if later than we have scheduled.   If you are planning on being away in May or June please let us know in your order comments so we can accommodate.

We truly care about the plants and your gardens.  We ship when you can plant them directly into the warm soil.  Due to Mother Nature and the weather changing we can delay your order.  Just give us a week or so notice if you would like to change the tentative date we set when the order was originally received.  We ship all your plants together and at times we have to hold your order back if some of your selections are not ready, such as Coneflowers which need warmth to grow and warm soil. 

Where do you ship to and special instructions for comments when checking out?
We ship to any address in Canada!  If you are not going to be home to accept the package, please consider changing the shipping address before placing your order to your local Post office, your workplace or where someone is home.   A safe drop is where the box is out of sight of the street, protected from heat and weather. 

Comments when checking out are to add special instructions to Canada Post Staff for delivery.  Also, we always suggest leaving a note on your door where to place the package in a suggested safer, cooler -private place.  Often beside the shed/side door/garage is in the shade and always out of sight.  

When your order is shipped we notify you via ‘Order is Completed’ email and included in the original email to you when we set up shipping date I would have advised you in how many days to expect your plants.  If not received when we have advised and after checking your Community Mail Box if applicable – please email us as soon as possible so we can track it.

Once your package has been delivered, the box is your responsibility.  We can not be responsible for stolen parcels.   

How much is shipping?

Greater Toronto & East to Ottawa
$16.00 -if over $125. add 12% and over $300 10%

Northern ON
$22.00 -if over $125. add 17% and over $300 13%

Rest of ON and QC
$18.00 -if over 125. add 14% and over $300 11%

NB, NS, MB and SK
$23.00  -if over 125. add 16% and over $300 13%

BC, AB, PEI and NF
$30.00 -if over 125. add 23% and over $300 20%

Please note, once your order is placed your rate is secured. 

What can I expect to be shipped in the way of plants?
We have been shipping since 1999 and truly take pride in our plants. We only ship #1 quality and size, not small liners/plugs like a lot of the large warehouse companies. All plants come with name tags.  

For Hosta, we test and only purchase from the handful of growers that guarantee that they are HVX free.  We do not cut leaves of any plants with the exception of daylilies.   Plants are not shipped in pots. This prevents damage and less soil for weight.  It makes shipping less costly.

We pre-soak roots before shipping so in case they are delayed during transportation for a bit they survive without issues.  Ontario and Quebec address usually receive their plants 1-3 days and others 4-6 like British Columbia or Alberta.

Can I pick up my order? How do I do this? and When?
Yes, we love if you can pick up!  Saves you the shipping charges as well and you get to tour the gardens.  Place your order as usual on our website and at check out choose the “Local Pickup Option.  You can even choose Interac transfer/pay at pick up as a payment option.  

Once your order is received you will be contacted to confirm order and instructions for you emailing when ready to plant.  If you are placing the order winter/early spring then just email a few days prior. This gives us the time required to get the plants ready for you.  Reserved plants are kept in a separate area. If your selections are still in the stock beds they are dug fresh when cooler in the PM or AM before your pick up date.  Please note all plants are not available on opening weekend. Note that coneflowers, as well as some plants in shadier locations, are often at times not ready to ship/sell until later in May. 

Keep in mind no rush as the orders placed on the site have those plants out of inventory and in your name.  Pick up days are those days we are open only and not before opening day for the season.

After we cease our regular hours at the end of July.  Pick up dates can be arranged. We cease taking orders each year to update the web site with accurate inventory once again for ‘late summer/early fall’ planting.

Should I wait to place my order when I am ready to plant?
If you do this you are taking a chance they will still be available, the price may change due to lots of early order specials as well as your order is put in sequence behind those already set up for shipping dates starting in early May.  If you order January/February we try our best to ship when you are ready to plant. Keep in mind we are at times colder than your zone and at times like in 2019 – nasty slow start due to cold/wet spring. 

I placed my order for shipping and now would like to pick up?
No worries.  Just email us and let us know.  We will refund you the shipping previously charged and set up a date that works for both of us to pick up.

How do I plant? and where in the gardens?
planting sketch

How to plant is easy but there are key factors to keep in mind;

We like to ship to you when you are safe to plant.  Meaning no frost at night and ground temperature has warmed up.  Then planting in the cooler / less sunny part of the day is also best.  

Lighting is key!  Plant where the plant will thrive. For example: 

·   Daylilies & Coneflowers in lots of sun.  

·  Hosta, ferns, coral bells in part shade;  morning sun area or filtered sunny area. Always dig the hole 2 x’s the width of the plant and if a Hosta work in some compost/manure now!  Spread the roots out over a mound of dirt in the middle and water. Then add the dirt back to have the plants crown at soil level. The site/tags also can give you additional information like heights etc. 

·   In extreme heat,  please water accordingly.

Hosta and Slugs/snails?  How do you control them?
We use 1 part household ammonia (grocery stores only sell lemon-scented these days) and 9 parts water. Spray the plants early or later in the day. Start when the Hosta are not up yet, then when eyes appear then when leafed out.  If you see any holes, spray again on those plants only. If it gets on other plants not to worry, it will not hurt them. If you are reading this and they have already been leafed out for a bit – it’s not too late! Use the same solution, just do it once a week for three weeks.

You can even get a head start by doing this in the fall to be one step ahead of the spring.  You can just use a watering can if no sprayer. If you see any frogs or toads – do not do this area they will do the job for you!

Cutting back perennials? 
The rule of thumb is to cut back the flowering stocks after the plant is finished blooming.  Letting it go to seed takes energy from the roots. If the plant looks raggy, cut more back. If you have lots of time in the spring to garden, hold off clean up until then, or just cut back the spring blooming ones.   I never cut back my grasses in the fall, as they have great seed heads to admire all winter long.

Dividing perennials? 
After it is done blooming is a great time to divide, or keep in mind; Spring bloomers 6-8 weeks before first frost and Summer/Fall bloomers in spring.

Heuchera are coming up out of the soil?
The one thing to watch for is winter heaving – with the thaw-freeze back and forth they do tend to push up out of the ground more than a lot of other perennials.  We try to get out early with the lawn is blooming with crocuses and inspect and push the plants back down.