Q & A

Some common questions

Covid-19 updates:  This section will be updated if the ‘situation’ changes in our industry come early May 2021 when our season officially starts with planned shipping/pickup dates.  At this point we are planning on opening as ‘Normal’ with all safety precautions in place as hours posted Friday, May 7th, (Thursday to Sundays 10-4).  *any changes will be detailed here.  

**Please note due to the extra time it takes for many reasons we have taken the cart away for reserving plants.  In the future we will likely do this every April to get ready for opening day.  Use the site as a guide but keep in mind every week we will add some surprises/specials to the shelves to keep your gardens the envy of the neighborhood.  Sorry we will not be able to take orders on the phone/email as the limited – social distant staff need to prepare for our season. **

Why order early?   Each season we aim for our website being up to date with all new selections of plants, inventory numbers for each and pricing by early Jan.  At that time you can reserve your selections to be shipped/picked up when the time is right for planting.  There’s never a rush to place your order, BUT ordering early is a win-win in so many ways.  Some of the advantages are;  best earlier shipping dates, easy online shopping from home, best pricing for some of the early bird specials, not be disappointed in some of the varieties with limited availability being sold out. 

When do you cut off accepting online orders?  As you can all imagine it is impossible to keep the website inventory accurate once we open retail.  To make the transition easier for all of us we will be taking away the shopping cart for orders for shipping as of  March 30th for 2021)as all shipping dates have been filled.   Another option is to always just plan a trip and pick from our amazing pre-potted selection until we close at the end of July.  Hours always posted on front page of our site once set.   Pickup pre-ordering will be cut off around April 11th in 2021.  To find out about any special offers, sign up for our newsletter, and follow us on Face book and Instagram.

Can I just drop in and pick from your pre-potted stock? By all means, see hours on our main page and drop by.  We always have tons to choose from and even lots of very limited stock not on the web site as well as grasses, special natives, shrubs etc that we can not ship.

How do I know if my order is confirmed? When you order and once checked out you will receive a copy within seconds arriving to your email address attached to your account. If you do not? check your junk mail or account information you typed in. At times a typo in your email address. Correct the spelling in your account and ask for another copy to be sent. This is your confirmation and has more information than your order.  Also much more below on this page to help. Still questions – we are an email away.

Can I delay my Payment?  For orders placed before March 1st – Yes, but only for payments made through your bank account via interac transfer.  Now instead of paying with your order on that date between January and February to reserve your plants you can hold off payment/transfer until on or before March 1, 2021. This way your order keeps its shipping date.  Please note, payment holds are not available for PayPal/credit cards.  Please make payment to the same email address your order copy came (dawn@….) as no password for us to accept required. If placing after March 1st for shipping please make payment with interac transfer within 5 days  to hold your shipping date or Paypal with order in checkout process.

Picking Up My Order placed online?  To set up pickup just select “pickup” instead of shipping when checking out.  Then also under the delivery information on the left (order type) option again choose pickup.  At that point the dates available will pop up in a calendar then times on those dates pop up.  We realize that picking this date pre-season like in January/February maybe a bit early to predict.  Just pick the best for you at that time, if you need to change this date and time just drop us an email with at least 5 days notice, give us a few alternate dates and maybe am or pm so we can do our best to work them in.  Please assume your date is fine unless you hear from us.  We have already programed pickup dates to work with availability for most plants. Ex. Coneflowers not ready until later in May each season.  If we are able to open with safety for all in May – just need to come anytime on your day. Just best to come am if you time is before 1pm and after 1 if afternoon time.

Pay at Pickup?  We have always offered a “pay at pickup option” if you would rather make payment at our location. Select your choice of payment when checking out and completing your order.  Only 0-contact pickup and orders being shipped have to be pre-paid. We accept cash and debit cards.

What does 0-contact pickup mean and can I have it if you are not required?  This is our version of curbside pickup.  Place your order, pre-pay and set up date  & time for pick up.  On that date and time back in, grab your order labelled and unfortunately no visiting the greenhouses to shop.  If you have already placed your order and choose ‘pay at pickup’ – you would have to pay via interac transfer at least 5 days prior to pickup date which confirms you are holding this spot and the plants.  If we are not required to do 0-contact pickup and you would like this option please just indicate in the comments at checkout or contact us by email to change.  Please note these orders have to be pre-paid at least 5 days prior.

What can I expect when I order?  You will receive an emailed copy of your order as soon as your order is confirmed/placed.  See 2021 shipping schedule below, for pickup you choose the date and time for pickup when checking out.  On the day when your order is shipped we notify you via ‘Order is Completed’ email.  Also another from Canada Post with tracking information. If package not received next day or two and after checking your Community Mail Box if applicable – please use tracking link to check status.  At times a day or so delay could happen but all packages should be received by Wednesday/Thursday at the latest.  Once your package has been delivered, the box and plant care is your responsibility.  We can not be responsible for stolen parcels- plan to have it shipped where someone is home/workplace/the local Postal office.  Please store plants upright in a cool spot until able to plant and weather permits etc.  

What can I expect to be shipped in the way of plants? We have been shipping since 1999 and truly take pride in our plants. We only ship #1 quality and size.   Same plants we sell here on site in quarts, 5 1/2″ and 1 gallon pots depending on the plant.  All come with name tags and most include the light preferences as well as they mature height and diameter.   
For Hosta, we test and only purchase from the handful of growers that guarantee that they are HVX free.  We do not cut leaves of any plants with the exception of daylilies.   Plants are not shipped in pots. This prevents damage and less weight in soil for shipping costs. 

Do you guarantee your plants?  We only ship plants (not plugs/liners/2″-3.5″ pots like some of the other growers online – read the fine print) that are fresh and healthy. We take care in packaging every plant to withstand any issues while in transit, but cannot control what happens once they are re-planted. Choosing for your zone, property lighting and care when the plants arrive are your responsibility. Please plant in the cooler part of the day(not in hot weather), and water well once planted, holding off any watering again for a few days.  Letting plants settle in is perfectly fine. Typically, plants lacking water will grow roots to find the moisture they’re looking for. 
If you have any concerns please contact us before their health becomes an issue.  We are here to help, we care about the plants and your gardens!  We love what we do and are always an email away!

How do I start to shop and set up an account?  To register, All you need to set up your account is your current email and choice of password. To register, click on SHOP, then select MY ACCOUNT. To have the website remember your password each time you log in, select “remember me” after entering your password. Once your order is placed, the website will prompt for your shipping information. 

I have all my plants selected and having issues checking out?
The most common issues are: 
-Did you check off the agree to terms and conditions box? for pick up choose Delivery Type to Pickup and select date & time?
   You may just need to set up an account (just your email address and you set a password- see above), input your address for shipping and if the same as billing uncheck the box and terms and conditions box has to be checked to finish. 
-Did you forget your password?  Go to MY ACCOUNT and click lost my password. The website will provide a new one. It is safe to click the ‘remember me’.  It makes it easier for next time and saves you from having to log in. It helps with using the wish list feature.

If I pay by Pay Pal what currency does it charge me?  All our prices and charges are in Canadian dollars.

Shipping/Handling

How do you ship?  We ship using Express Post/expedited with Canada Post.  The Shipping/Handling fee that we charge covers shipping cost (+ fuel surcharge they charge us), box cost, time to pack etc.  We have found this option to be the most economical and predictable option since 1999 and it provides excellent tracking.

Where do you ship?  We ship **Niagara/Toronto to Ottawa, ON.  Includes all postal codes that start with K, L and M. ** Please note the deadline for ordering for shipping to postal code L/northern K is end of February.  Keep in mind you can choose the pickup option. 
Sorry we are not shipping to any other areas in Ontario or other provinces anymore.  This decision has been in the works for a few years and the hardest one to date for us. 
If you are not going to be home to accept the package, please consider changing the shipping address before placing your order to your local Post office, your workplace or where someone is home.   A safe drop is where the box is out of sight of the street, protected from heat and weather.   We always suggest leaving a note on your door where to place the package in a suggested safer, cooler -private place.  Often beside the shed/side door/garage is in the shade and always out of sight.   

When do you ship? We ship orders on Mondays/Tuesdays so that you will have your package by Thursday of the same week at the latest.  We have found that waiting to ship in later spring has had the best results – most plants have broke the dormancy period here.  We are zone 5b so this is usually early-mid May most seasons. So orders have to be received by early May at the latest.  At that point the only option will be to order to pickup or plan a visit to pick from pre-potted stock during nursery hours.  Something new for this year to keep things simpler for you and us.  We are choosing your ship date for you based on your ordered plant selection (when they are ready), your zone (safe for planting), date you ordered and if any information you have shared in comments requesting a later week than we have scheduled.  

2021 shipping schedule; 
Orders placed January/February would secure one of these weeks below. *unless you have asked for a later shipping date in comments.   All orders placed after March 20th bumped to week of June 7th as all previous dates filled.
*pickup dates still available in earlier May for pickup if you would like them sooner.   Would strongly suggest due to our zone picking mid May. We will be taking the cart away for reserving pickups mid April?  Then if unable to open as per regulations – reopen early May.  Sorry such unprecedented times and things change day to day for all of us for so many reasons.
Zone 6 & higher (Niagara area) week of May 3rd – filled  
Postal codes that start with M week of May 10th  – filled
Postal codes that start with K and other L’s week of May 17th – filled
*All orders placed before March 6th that contain Coneflowers will be shipped week of May 24th- filled
May 31st week all orders after March 6th to March 20th? once the previous dates filled.  
June 7th orders placed after March 19th-March 30th – last shipping week for 2021.   At times we are able to fit in orders earlier if you are open to this please just advise us in the comments when checking out.
UPDATED: Only accepting orders for shipping until March 30th as all dates filled.  We do not expect to bring the cart back for shipping until possibly 2022.  So please plan a visit during our regular hours posted.

We truly care about the plants and your gardens.  We ship when you can plant them directly into the warm soil.  Due to Mother Nature and the weather changing at times you may want to delay your order.  No problem, just drop us an email.  Please give us a weeks notice if you would like to change the date for your postal code/zone.  We ship all your plants together at once.  We always ship Coneflowers in later dates due to them needing more time here to grow/break dormancy and warm soil for transplanting in the spring.  

How much is shipping?
Peterborough to Greater Toronto & East to Ottawa  This is postal codes that start with K, L and M 
Postal Codes K & M min.  $16.00 up to $124.99.  If over $125. add 12% and over $300  9%
Postal Codes L min, $18.00 up to up to $124.99.  If over $125. add 14% and over $300 12%
Please note, once your order is placed your rate is secured.  Rates can change at anytime due to fluctuations in rates to us.  Rate is calculated when you check out and complete your order. 

Should I wait to place my order when I am ready to plant? If you do this you are taking a chance they could be sold out and not available. If you order January/February/March you have the best chance of obtaining a timely shipping week when you place your order.  It is hard to tell how our 24th season is going to progress.  Some plants sold out quickly and some pickup dates for pre-orders may fill up soon as well. Although if picking up you can just drop in during business hours and choose from pre-potted.  

I would like to add to my order – how do I do that? Just place another order and put your original order # in your comments. If any shipping adjustments we will process if more than $2.00 credit. Assume they can be both shipped/picked up at the same time if you do not hear from us.

I placed my order for shipping and now would like to pickup? No worries.  Just email us and let us know.  We will refund you the shipping previously charged and you let us know when you’d like to pick up.  *see our hours prior to emailing this saves a lot of back and forth.

How do I plant? and where in the gardens?
planting sketch

How to plant is easy but there are key factors to keep in mind;

We ship to you when you are safe to plant.  Meaning no frost at night and ground temperature has warmed up.  This is a daylily but all plants can be planted this way.  Always keep in mind that planting in the cooler / less sunny part of the day is best.  Spread the roots out over a mound of dirt in the middle and water. Then add the dirt back to have the plants crown at soil level. The site/tags also can give you additional information like heights etc.

Lighting is key!  Plant where the plant will thrive. For example: 

·   Daylilies & Coneflowers in lots of sun.  

·  Hosta, ferns, coral bells in part shade;  morning sun area or filtered sunny area. Always dig the hole 2 x’s the width of the plant and if a Hosta work in some compost/manure now! 

·   In extreme heat,  please water accordingly specially the first season so they can get established.  
If your plants arrive and it is stormy or high temperatures unexpectedly – best to put off planting for another day.   For potted as well as shipped packages just store the plants upright, in a cooler spot out of the sun and add water only if they look extremely dry.   

Hosta and Slugs/snails?  How do you control them?
We use 1 part household ammonia (grocery stores only sell lemon-scented these days and it is fine) and 9 parts water. Spray the plants early or later in the day. Start when the Hosta are not up yet, then when eyes appear then when leafed out.  If you see any holes, spray again on those plants only. If it gets on other plants not to worry, it will not hurt them. If you are reading this and they have already been leafed out for a bit – it’s not too late! Use the same solution, just do it once a week for three weeks.

You can even get a head start by doing this in the fall to be one step ahead of the spring.  You can just use a watering can if no sprayer. If you see any frogs or toads – do not do this area they will do the job for you!

Cutting back perennials? 
The rule of thumb is to cut back the flowering stocks after the plant is finished blooming.  Letting it go to seed takes energy from the roots. If the plant looks raggy, cut more back. If you have lots of time in the spring to garden, hold off clean up until then, or just cut back the spring blooming ones.   I never cut back my grasses in the fall, as they have great seed heads to admire all winter long.

Dividing perennials? 
After it is done blooming is a great time to divide, or keep in mind; Spring bloomers 6-8 weeks before first frost and Summer/Fall bloomers in spring.

Heuchera are coming up out of the soil?
The one thing to watch for is winter heaving – with the thaw-freeze back and forth they do tend to push up out of the ground more than a lot of other perennials.  We try to get out early with the lawn is blooming with crocuses and inspect and push the plants back down.
* Please note Mini Hosta also do this and we suggest planting with some sand or light gravel in the mix.

Our order Cancellation Policy:
Gardens Plus is dedicated to providing exemplary plants and customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order prior to shipping, please contact us as soon as possible.
If any order is cancelled and the tentative shipping/pickup date already set, customers will normally be charged a 10% cancellation fee before a credit can be issued.  This fee is to recoup labour expenses and irreversible fees we incur.