Q & A

Some common questions

When do you update your site for this season:  Our season 25/2022 we will be adding new offerings, adjusting pricing, updating inventory numbers and taking those we are unable to source away often until it launches in Feb/Mar 2022. 
At that time the cart will return to reserve your selections set up to pickup when safe to plant and during our regular hours. 
The website will be open for 6-8 weeks to place your order as well as choose your pickup date.  Then again the cart will be taken away for us to get ready for opening day and pull potted plants that have been spoken for.  At that point you would use the site as a guide but keep in mind every week we will add some surprises/specials to the shelves to keep your gardens the envy of the neighborhood.  Sorry we do not take orders on the phone/email.  When we are open just drop in to pick from pre-potted stock.  Also always note only 50-60% of our selection is on the website. 

Covid-19 updates:  At this point we plan on opening Mother’s Day weekend Thursday to Sundays 10-4 with all regulated/mandatory safety precautions in place until June 29th, 2022.  Unless we sell out prior.

Please lets all be kind and patient at this unprecedented time.  All these measures are to keep us all safe and well. 

Why order early/pre-order?   For 2022 your selections will be for pickup only (we are no longer shipping).  Please do not rush with your date. Just choose your date around with you usually plant.  Best when having frost free nights for Hosta and Coneflowers need warm soil to touch to be successful in planting.  Note: we will not be listing all the varieties on our site so lots of surprises to add when you come to pickup.   The industry has been turned upside down, lots of growers have to play catch up and we anticipate the odd shortage in 2022/2023.   We were lucky to only have 3 plants shorted for 2021.  We promise to update the site and adjust any pre-orders by mid-late April if any 2022 shortages to our anticipated stock.
There’s never a rush to place your order, BUT ordering early is a win-win in so many ways.  Some of the advantages are;   easy online shopping from home, best pricing for some of the early bird specials, not be disappointed in some of the varieties with limited availability being sold out. 

When do you cut off accepting online orders?  As you can all imagine it is impossible to keep the website inventory accurate once we open retail.  To make the transition easier for all of us we will be taking away the shopping cart for orders for pickup around late March/early April.  If you didn’t pre-order no worries just drop in during our posted hours and pick from our amazing potted selection until we close at the end of June.  Hours always posted on front page of our site once set.   To find out about any special offers, sign up for our newsletter, and follow us on Face book and Instagram.

Can I just drop in and pick from your pre-potted stock? By all means, see hours on our main page and drop by.  We always have tons to choose from and even lots of very limited stock not on the web site as well as shrubs (in May), grasses and special natives etc. 

How do I know if my order is confirmed?  Once you place your order at the check out you will receive a copy in your email inbox within seconds.  If you have not? check your junk mail or account information you typed in. At times a typo in your email address. Correct the spelling in your account and ask for another copy to be sent. This is your confirmation and has more information than your order.  Also much more below on this page to help. Still questions – we are an email away. Please note you pick the date for pickup so please stick it or reach out to us for extension.   If you need to change this date and time just drop us an email with at least 5 days notice, give us a few alternate dates and maybe am or pm so we can do our best to work them in.  On our end please assume your date and order is fine unless you hear from us.  We have already programed pickup dates to work with availability for most plants. Ex. Coneflowers not ready until later in May each season.   If you have missed your pickup date and not contacted us (via email) within 24 hours we will assume you no longer want it and will cancel your order on the system to advise.  Plants will go back into inventory on the shelf for others to happily purchase. We only have storage space for so many orders.  So for this reason we have set up our last date for picking up pre-orders is June 3rd- although we are open for shopping off the shelves until June 29th for 2022 as long as plentiful healthy stock available.

Pay at Pickup?  This is the only option now placing an order.   We accept cash and debit cards. This keeps our prices low and we thank you for understanding.

Do you take back your pots and trays?  Yes, please! We love to reuse and as long as it is a size/colour we will also take back others you have. We always have a Blue Box by the shed to accept them – but please do not dispose of any annual small pots or broken ones.

Do you guarantee your plants?  We only sell those that are healthy when they leave here.  We can not be responsible for their care after they leave. We would hope you would plant in the cooler part of the day.  If we are in the middle of a heat wave please store them in a shady-cool spot and please wait for it to pass, then plant and water them in well.  Also water deeply once a week or more if in a heat wave until they settle in and get established. 
If you have any concerns please contact us before their health becomes an issue.  We are here to help, we care about the plants and your gardens!  We love what we do and are always an email away!

How do I start to shop and set up an account?  To register, All you need to set up your account is your current email and choice of password. To register, click on SHOP, then select MY ACCOUNT. To have the website remember your password each time you log in, select “remember me” after entering your password. Once your order is placed, the website will prompt for your other information required to complete your order.  No payment information required.

I have all my plants selected and having issues checking out?
The most common issues are: 
-Did you check off the agree to terms and conditions box? for pick up choose Delivery Type to Pickup and select date & time?
-You may just need to set up an account
-Did you forget your password?  Go to MY ACCOUNT and click lost my password. The website will provide a new one. It is safe to click the ‘remember me’.  It makes it easier for next time and saves you from having to log in. It helps with using the wish list feature too.

Our order Cancellation Policy:
Gardens Plus is dedicated to providing exemplary plants and customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order prior to picking it up, please contact us as soon as possible so we can cancel on the system and put these plants back on the shelf for others to purchase. If you have missed your pickup date and not contacted us (via email) within 24 hours we will assume you no longer want it and will cancel your order for you as well as place the plants back into inventory.

Should I wait to place my order when I am ready to plant? Starting in 2022 we will only have the cart available from early spring until late March/early April for placing orders. After than you would plan a trip to shop from the potted selection.

How do I plant? and where in the gardens?
planting sketch

How to plant is easy but there are key factors to keep in mind;

We ship to you when you are safe to plant.  Meaning no frost at night and ground temperature has warmed up.  This is a daylily but all plants can be planted this way.  Always keep in mind that planting in the cooler / less sunny part of the day is best.  Spread the roots out over a mound of dirt in the middle and water. Then add the dirt back to have the plants crown at soil level. The site/tags also can give you additional information like heights etc.

Lighting is key!  Plant where the plant will thrive. For example: 

·   Daylilies & Coneflowers in lots of sun.  

·  Hosta, ferns, coral bells in part shade;  morning sun area or filtered sunny area. Always dig the hole 2 x’s the width of the plant and if a Hosta work in some compost/manure now! 

·   In extreme heat,  please water accordingly specially the first season so they can get established.  
If your plants arrive and it is stormy or high temperatures unexpectedly – best to put off planting for another day.   For potted as well as shipped packages just store the plants upright, in a cooler spot out of the sun and add water only if they look extremely dry.   

Hosta and Slugs/snails?  How do you control them?
We use 1 part household ammonia (grocery stores usually sell lemon-scented these days and it is fine) and 9 parts water. Spray the plants early or later in the day. Start when the Hosta are not up yet, then when eyes appear then when leafed out.  If you see any holes, spray again on those plants only. If it gets on other plants not to worry, it will not hurt them. If you are reading this and they have already been leafed out for a bit – it’s not too late! Use the same solution, just do it once a week for three weeks.

You can even get a head start by doing this in the fall to be one step ahead of the spring.  You can just use a watering can if no sprayer. If you see any frogs or toads – do not do this area they will do the job for you!

Cutting back perennials? 
The rule of thumb is to cut back the flowering stocks after the plant is finished blooming.  Letting it go to seed takes energy from the roots. If the plant looks raggy, cut more back. If you have lots of time in the spring to garden, hold off clean up until then, or just cut back the spring blooming ones.   I never cut back my grasses in the fall, as they have great seed heads to admire all winter long.

Dividing perennials? 
After it is done blooming is a great time to divide, or keep in mind; Spring bloomers 6-8 weeks before first frost and Summer/Fall bloomers in spring.

Heuchera are coming up out of the soil?
The one thing to watch for is winter heaving – with the thaw-freeze back and forth they do tend to push up out of the ground more than a lot of other perennials.  We try to get out early with the lawn is blooming with crocuses and inspect and push the plants back down.
* Please note Mini Hosta also do this and we suggest planting with some sand or light gravel in the mix.