Q & A

Some more common questions

Early ordering
No rush to place your order but ordering early is always a win-win every year in so many ways.   We usually finish posting updated inventories, plants, pricing etc usually by January for the upcoming season.  Gardeners can start placing orders then.  Sign up for our Newsletter and follow us on social media to keep in touch and see what we will be offering for specials etc.
-*Payment delay:  We offer you the option as always of paying by interac transfer but added your option of holding off paying until on or before March 15th, 2020.  *this holds your order in the shipping schedule as well as any bonus offers as long as no adjustments/changes.   Sorry unable to offer this delaying of payment with PayPal option.
-Best selection and pricing:  Some selections limited and some special pricing will change on Jan 31st, some Feb 15th, May 31st and some specials even all season long …… so the countdown is really on.
-Picking up your order:  Just select the pickup option when checking out your cart.  Pay at pick up is always an option and your plants are still held for you.  Pick up dates are always Thursday to Sundays.  Just email us to advise when coming so we can have your order ready for you.
-All customers orders placed by Feb 2, 2020, of $100.00 in plants will be in the draw for a refund of $50.00 off their order and a second draw for a copy of Hostapedia book (value $80.00).  $50.00 winner can also choose to have a gift certificate or add this amount in plants to their existing order. 

 What to expect when I order
You will receive an emailed copy of your order as soon as your order is confirmed/placed.  Then within a day or so you will receive a personal email to set up shipping/pickup instructions.  

Do you guarantee your plants?
We only ship plants (Not Plugs) that are fresh and healthy.  If we wouldn’t purchase the plant to ship ourselves we will not ship it to you.  We can not control what happens to them once they are planted. Care, lighting and choosing for your zone are your responsibility.  We take care in packaging them to withstand the traveling if shipping.  Please always plant in the cooler part of the day and water them in well when planting.  Then hold off watering for a few days or week.  Let them settle in as it is perfectly fine for them to be dry from time to time.  Most plants when lacking water will actually grow root to find the moisture they are looking for.    If you have any concerns please contact us before the health becomes an issue.  We are here to help, we care about the plants and your gardens.  We love what we do and an email away.

How do I start to shop and set up an account?
All you need to set up your account is your current email and password you choose (and keep for future orders from now on).  Previous to 2016 orders were not on completed on this version of the website.  It didn’t have the ‘shopping cart’ that makes it so much easier now.  Go to SHOP then MY ACCOUNT – register.  Feel free to check off Remember me – saves you having you to have to log in each time.  Once order placed then you will have to fill in shipping address etc if you haven’t already.  Feel free to have shipped to your work place or local Post office if you are not home to receive your plants.  If you feel you have a secure spot to leave them at your address (free from street vision, out of weather and cooler spot) Please before you hit confirm on your order add these notes for Post office staff in comments when checking out.

I have all my plants selected and having issues checking out?
The most common issue is;  You may just need to set up an account (just your email address and you set a password- see above), input your address for shipping and if the same as billing uncheck the box and terms and conditions box has to be checked to finish. 
Did you forget your password?  Go to MY ACCOUNT and click lost my password  – the site will give you a new one.  It is safe to click the ‘remember me’.  Makes it easier for next time and saves you from having to log in.  Helps also with using the wish list feature.

If I pay by Pay Pal what currency does it charge me?
We are Canadian.  Always in Canadian dollars and tax is your home province rate.   So, at check out time make sure your shipping address is correct.

Shipping/Handling

How do you ship?
We ship most using Expedited Post.  This is a business account option with Canada Post. Using it since 1999 and no huge issues.  Faster and tracked.  The fee charged Shipping/Handling covers shipping cost (+ fuel surcharge they charge us), box cost, time to pack and trip to the post office. 

When do you ship?
Ship most orders on Mondays/Tuesdays so that you will have your package by the weekend at the latest.  Exception is BC/AB/NF/PEI we ship these provinces usually on Wednesdays and they arrive the following Monday/Tuesday.  We find best results to start shipping from here once they have started to grow in the later spring.   We are zone 5b so this is usually early-May most seasons.  We usually continue to ship until late June/early July and then late August to early September for most Canadian zones weather permitting.  So depending on how many orders on hold to ship the cut off date for taking orders can be as early as late May-early June each season.
We ship orders out in the order we receive them (also considering what zone you live in, plants you have chosen and any dates you indicate if later than scheduled).   If you are planning on being away in May or June please let us know in your order comments.  
We truly care about the plants and your gardens.  We ship when you can plant them directly into the warm soil.  Due to mother nature and the weather changing we can delay your order.  Just give us a week or so notice if you would like to change the tentative date we set when the order was originally received.  We ship all your plants together and at times we have to hold your plants to be more ready at our end as well.  Like Coneflowers as they need warmth to grow and warm soil.   Coneflowers are always shipped later in May and would hold back the rest of your order. 

Where do you ship to and special instructions for comments when checking out?
We ship to any address in Canada.  If you are not going to be home to accept the package feel free to have it shipped to an address that will be home.  Consider changing the shipping address prior to placing your order to your local Post office for pick up, your work place or where someone is home.   Safe drop where the box is out of site of the street, protected from sun shine/weather. 
Comments when checking out are to add special instructions to Canada Post Staff for delivery.  Also we always suggest to leave a note on your door where to place the package in a suggested safer, cooler -private place.  Often beside the shed/side door/garage is in the shade and always out of site.  
When you order is shipped we notify you via ‘order is completed’ email and in original email to you when we set up shipping date I would have advised you in how many days to expect your plants.  If not received when we have advised and after checking your Community Mail Box if applicable – please email us as soon as possible so we can track it.
Once your package has been delivered the box is your responsibility.  We can not be responsible for stolen parcels.   

How much is shipping?
Greater Toronto area  with postal code ‘M’
$15.00  over $125. adds 11%
over $300. add 10%

Northern ON with postal code ‘P’
$22.00  over $125. adds 17%
over $300. add 13%

Rest of ON and QC
$18.00  over 125. adds 14%
over $400. add 11%

NB, NS, MB and SK
$23.00  over 125. adds 16%
over $300. add 13%

BC, AB, PEI and NF
$30.00  over 125. adds 23%
over $275. add 20%

*charged and calculated automatically at check out.  Once your order is placed your rate is secured. 

What can I expect to be shipped in the way of plants?
We have been shipping since 1999 and truly take pride in our plants. We only ship #1 quality and size.  Not small liners/plugs like a lot of the large warehouse companies.   All plants come with name tags.  
For Hosta, we test and only purchase from the handful of growers that guarantee that they are HVX free.  We do not cut leaves of any plants with the exception of daylilies.  Daylily leaves are trimmed.   *at times in later fall and after bloom plants are trimmed but we do not force as we feel it is an unnatural process.  We do take them out of the pot for shipping.  Also with less soil for weight in the box.  Makes the shipping less costly.
We pre-soak roots and ship them so they could if they had to live in the box happily for way longer than required.  Ontario and Quebec address usually receive their plants 1-2 days and others 3-4 like British Columbia or Nova Scotia.

Can I pick up my order? How do I do this? and When?
Yes, we love if you can pick up.  Saves you the shipping charges as well and you get to tour the gardens.  Place your order as usual on the site and at check out choose Local pick up option.  You can even choose interac transfer/pay at pick up as an option.  Once your order is received you will be contacted to confirm order and instructions for you emailing when ready to plant.  If you are placing the order winter/early spring then just email a few days prior to giving us time to get the plants ready for you.  We keep the ones already potted away from sales area and if they are in the ground we dig them often fresh before we open retail to have them ready for you.  We open for the season a bit earlier than when all the plants are ready for pick up.  Note that coneflowers are usually not ready until later in May.  Also, some of our plants are in very cool/shady stock beds and may not be ready to dig up on opening day.  
Usually, you can pick up after early May once we open for the season.  Keep in mind no rush as the orders placed on the site have those plants out of inventory and in your name.  We prefer to pick up days to be Thursday, Friday and Saturdays, please.  After we cease our regular hours at the end of July.  Pick up dates can be arranged.  We cease taking orders each year to update the web site with accurate inventory once again for ‘late summer/early fall’ planting.

Should I wait to place my order when I am ready to plant?
If you do this you are taking the chance they will still be available, price may change due to lots of early order specials as well as your order is put in sequence behind those already set up for shipping dates starting in early May.  If you order January/February we try our best to ship when you are ready to plant.  Keep in mind we are at times colder than your zone and at times like in 2019 – nasty slow start due to cold/wet spring.  Plants are brought in here as well as grown on site.  Some are in more shady places in the stock beds. 

I placed my order for shipping and now would like to pick up?
No worries.  Just email us and let us know.  We will refund you the shipping previously charged and set up a date that works for both of us to pick up. 

How do I plant? and where in the gardens?
planting sketch

How to plant is easy but there are key factors to keep in mind;

We like to ship to you when you are safe to plant.  Meaning no frost at night and ground temperature has warmed up.  Then planting in the cooler / less sunny part of the day if possible is also best.  

Lighting is key!  Plant where the plant will thrive.  Daylilies, Coneflowers for example in lots of sun.  Hosta, ferns, coral bells in part shade;  morning sun area or filtered sunny area.  Always dig the hole 2 x’s the width of the plant and if a Hosta work in some compost/manure now!  Spread the roots out over a mound of dirt in the middle and water.  Then add the dirt back to have the plant at soil level.   The site/tags also can give you additional information like heights etc. 

Hosta and Slugs/snails?  How do you control them?
We use 1 part household ammonia (grocery stores only sell lemon scented these days) and 9 parts water. Spray the plants early or later in the day. Start when the Hosta are not up yet, then when eyes appear then when leafed out.  If you see any holes then again on those plants only.  If it gets on other plants not to worry.  It will not hurt them.  If you are reading this and they have already been leafed out for a bit – not too late.  The same solution just do it once a week for three weeks.
You can even get a head start by doing this in the fall to be one step ahead of the spring.  You can just use a watering can if no sprayer.  If you see any frogs or toads – do not do this area they will do the job for you!

Cutting back perennials? 
The rule of thumb is cut back the flowering stocks after the plant is finished blooming.  Letting it go to seed takes energy from the roots.  If the plant looks raggy cut more back.  If you have lots of time in the spring to garden -hold off and clean up then.  Leaves plenty of spots for our nature to hide etc.  Or just cut back the spring blooming ones.   I never cut back my grasses back in the fall as they have great seed heads to admire all winter long.

Dividing perennials? 
Again after it is done blooming is a great time or keep in mind; Spring bloomers 6-8 weeks before first frost and Summer/Fall bloomers in spring.

Heuchera are coming up out of the soil?
The one thing to watch for is winter heaving – with the thaw-freeze back and forth they do tend to push up out the ground more than a lot of other perennials.  We try to get out early with the lawn is blooming with crocuses and inspect and push the plants back down.