Ordering

Terms and Conditions:

Gardens Plus No-Risk Guarantee

Order with complete confidence and worry free. We guarantee to provide you with strong healthy, vigorous, plant material – true to name and in good growing condition.  We are gardeners too and only ship plants we would purchase ourselves.   If you are not pleasantly surprised by your purchase, please email us or call and we will do our utmost to make it right.  We can not be responsible for plants not being cared for properly after planting, extreme weather, plants planted in wrong lighting conditions or  zones.  
We look forward to being part of your gardening success and we want you, our customer, to be completely satisfied.  Check out some of our last seasons comments.

Hosta virus HVX
We only purchase plants from those growers that test hosta for HVX and strive for 100% infection-free hosta.  If we suspect any plants we test on site.  No issues to date. 

Substitutions

If any plant you have you ordered is unavailable or doesn’t meet our quality standards, we may substitute a similar plant of the same or greater value (or from your list provided).  We will only automatically substitute if you have noted to us in your comments within your order and have given us permission.   We offer refunds or a credit on future orders.  To help us when this happens it is always nice to have a few substitutions listed or say ‘YES’ to substitutions in the comment box when you check out or send us an email.  Our inventory is kept in check but in some cases the growers we are purchasing from short us.  It doesn’t happen very often. 

Gift Certificates
If you have a certificate please feel free to place your order and when checking out choose pay at pick up.  We will contact you to complete your order for shipping or pick up.  Want to purchase one we are just an email away.  

Setting up an account for the first time;
Go to SHOP – then MY ACCOUNT and pick register.  Just fill in your email address and any password you choose.   May as well fill in your billing address at the same time.  Our system keeps this information with the billing/shipping address required at check out so when you return to place an order it is there and even easier the next time.  Please make sure you have the exact address because this is where the plants will be shipped and tax charged accordingly. Please note our system does not keep the payment credit card numbers if you pay though Paypal.  Once you are transferred to this site it is all secure on their end and safe.   Yes, all Canadian dollars.  

Payment options;
When you check out you will be give a few options to choose from including;
Send an interac online transfer;  you send us payment though your online banking (email transfer).  Please use the answer I must know to the secret question as your order # or email us the alternative answer.
Connect to Pay pal;  you can pay by credit card (takes you to their secure site).  You do not have to have an account with them for this option.
Pay at pick up for Local Pick ups
We do not have all perennials on the web site potted at all times.  So, if you are local or planning a visit you can also pre-order to make certain your wish list is ready and available using the check out feature.  Just choose the option to pay at pick up.   We prefer Thursday-Saturday if possible.  Also include the tent pick up date in order comments so we can have it ready for you.   Or just drop by during business hours and pick out your plants from those already in pots. 

Plant Availability:  If part of your order isn’t ready we will hold your order until all can be shipped together and advise you.   Note:  We do not start shipping Cone flowers and Hosta depending on the spring climate until mid- May.  They need the soil to be warm at your end and nights free of frost.  When setting up your shipping date we will note the information you include in your order comments. 

Back Orders: We are unable to do back orders.  Please reorder.

Shipping/Handling

We ship using Expedited Post.  Ship most orders on Mondays/Tuesdays so that you will have your package by the weekend.  We find best results to start shipping from here once they have started to grow in the later spring.   We are zone 5b so this is usually mid May most seasons.  We continue to ship until mid-late July and then late August to early September for most Canadian zones.  Orders placed after cut off  will be held and shipped when cooler.  If we get a cooler week we may ship earlier.  Orders placed and paid for are cared for here until that time.  

We also ship orders out in the order we receive them (also considering what zone you live in and any dates you indicate if later than scheduled).   We start taking orders in Jan each year and those earlier ones shipped out first.  If you are planning on being away in May or June please let us know in your order comments.  Also any special instructions for Canada Post.  
We truly care about the plants and your gardens and ship when you can plant them directly into the warm soil.  Due to mother nature and the weather changing we can delay your order if you ask.   Just give us a week or so notice. 
*charged automatically at check out. 

Privacy Policy

All information we receive from our customers will stay private and confidential.  Your credit card information is not part of our site it is with PayPal.   We never share email or any other info provided.  That’s a promise!